Sure We Can x LEAP Engagement Strategy Framework

This framework outlines the potential growth and impact strategy for Sure We Can to engage with their stakeholders in order to reach their goals as a leading sustainability hub in New York City.



Sure We Can was founded in 2007 to provide canners a welcoming place to redeem and connect with others engaged in the same endeavour. Since then, it has experienced consistent growth, and in 2015 processed approximately 10 million cans and bottles for redemption.

Sure We Can supports canners; the people who collect cans and bottles from the trash to recycle them. This activity helps them keep a roof over their heads, provide for their families and also reduces the amount of cans and bottles heading to landfills. From Sure We Can’s collection activities to their education programs, they promote social inclusion, environmental awareness and economic empowerment. 

The collaboration between LEAP Entrepreneurship Club and Sure We Can originated with the objective of understanding Sure We Can’s role in the recycling system. By analysing how the facility functions through direct observations and background research, the aim was to create an Engagement Strategy Framework for them to broaden their stakeholder engagement through a more strategic approach.


Cocreation Workshop | Learning more about Sure We Can 

We conducted a workshop at the facility where we learnt about the process of recycling, the stakeholders Sure We Can currently interacts with and what loopholes the management faces in terms of facilitating the space. We also interviewed the canners and staff while observing their daily duties to get an idea of the entire experience.



Ecosystem Mapping | Reaching out to more stakeholders 

Understanding more about the experience helped us map out Sure We Can’s ecosystem more comprehensively and led us to possible opportunity areas that can be looked into in order to increase engagement between all the stakeholders. We focussed on developing a strategy to make Sure We Can a leader in the sustainable economy.


Forming Insights | Journey mapping 

We arranged our observations from the canners and the administrative staff to compare the positive and negative feedback. By doing this, we were able to link different insights to one another to brainstorm possible solutions. We found that the main problems faced by this sustainability hub revolve around creating more storage space for the canners, finding a use for the mixed material and forging collaboration with the key players especially their relationship with their distributers.


Opportunity Areas | Suggestions and recommendations 

The opportunity areas we proposed to Sure We Can complimented their existing programs as well as gave ideas for new initiatives that they might consider taking on. We highlighted the impact of awareness through their education and community engagement programs – and how they could further implement them.


Value Creation | Strategy goals

Social media campaigns are the most cost effective way for them to promote the work they do and by collaborating with their distributors, they can endorse them as brands who are sustainable and adhere to the responsible packaging innovation law. Local schools and partners play a very important role in their ecosystem as well.

To maximise storage space at the facility, design students from local design schools could be invited to come up with innovative solutions that will be easy to implement in the existing space. Sure We Can can also collaborate with shipping container companies to provide old containers for storage space.


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s